Customer Loyalty Hub
Win back the customers you already paid to acquire — on autopilot.
Repeat rate
34.2%
+6.1%
Avg LTV
€187
+€22
Winback
€4,212
+€812
RFM segments
What it does
The Loyalty Hub scores every customer in real time using RFM segmentation (healthy, at-risk, churned, prospect) and watches for inactivity. The moment a customer crosses your configured threshold (default 60 days), a personalized single-use coupon is created in WooCommerce and emailed from your own store domain.
On top of retention, the Business Co-Pilot reads your KPIs every day and surfaces 3–9 prioritized action cards — 're-engage this cohort', 'flash sale on this slow SKU', 'fix abandoned cart for new customers' — each with an explicit revenue impact estimate.
What's automated
- Daily 02:00 UTC cron detects customers inactive ≥ configured threshold
- Per-customer single-use percent coupon created via WooCommerce REST
- Email dispatched from your store domain — capped at 50/day per store for deliverability
- Hourly KPI snapshot (repeat rate, AOV, LTV, orders) with delta tracking
- Co-Pilot action cards regenerated every dashboard refresh with one-click actions where possible
How it integrates
- WooCommerce REST API (via WP plugin proxy)
- WordPress plugin — wordpress.org/plugins/stotos
Token cost
Who this is for
Indie WC shop owners
5K–50K€/mo stores that paid for traffic and want it back.
Subscription brands
Anyone with a 30–90 day reorder cadence to defend.
Seasonal stores
Wake up dormant buyers before peak season.
Ready to put Customer Loyalty Hub to work?
One subscription. Tokens for actions. Cancel anytime.